UNISON Welfare Information Sheet
Advice for UNISON members affected by flooding
Last updated 15.01.2016
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In the wake of recent widespread flooding in Aberdeenshire, There for You (UNISON Welfare) has updated the following information for
members and to assist branch officers who are advising them.
If you are a member who has been affected by or is worried about flooding please read the information below to see how UNISON can help and get in touch with the branch on 01224 620624 if you need further advice or support.
Members should ring their insurance company as
soon as possible. Many have emergency help lines
to arrange for restoration and/or repairs to be carried
out as quickly as possible. They will usually send a
loss adjuster to look at the property and confirm what
repairs and replacements are needed and covered.
If in rented property, contact the landlord and
contents insurance company as soon as possible.
Temporary emergency repairs at a reasonable cost
should be paid by the insurers but make sure you
keep all your receipts and take photographs (before
and after the repairs are carried out)
Most household policies will cover reasonable cost
of alternative accommodation, up to stated limits,
if the property is uninhabitable. Most will also pay
an inconvenience allowance if you are staying with
families or friends (instead of a hotel) so ask them
You should always try to salvage your belongings
but without putting yourself at personal risk.
In these special circumstances many insurance
companies will be prepared to offer an interim
payment to cover the cost of clothes etc.
Insurers can usually help with the cleaning up and
drying out of homes.
What UNISON Welfare can do?
We can give advice and/or may be able to give
assistance to members struggling financially subject
to certain criteria. For example:
• Help towards the cost of replacing household items
where there is no contents insurance and essential
items have been lost or severely damaged.
• Help to purchase clothing that has been destroyed.
• Emergency help whilst initial assessment of situation
If you need more information or help to apply for assistance,
contact the UNISON
Resource Centre tel: 01224 620624.
How to apply for financial support
Applications can be made by downloading the form
from the website www.unison.org.uk/thereforyou, or
send an email request to firstname.lastname@example.org
If you are unsure about whether an application is
appropriate and want to discuss your situation then
call us on 020 7121 5620 or email.
Applications should normally be forwarded through
the UNISON Branch or a referring agency such as the
Citizen’s Advice Bureau for example.
You should also visit your local authority website as
they will have details of other financial support that
may be available.
• Fully comprehensive motor policies will cover flood
• Take photographs of all damage as this will be useful
when submitting your claim
• Ask your insurer if they will help pay for repairs that
reduce potential flood damage and therefore reduce
costs if it happens again.
• Keep a record of all contact with your insurance
company and refer to their websites for more
specific information concerning what to do in these
Information for policy holders with insurance
through UNISON affinity groups:
UIA: Phone lines are staffed 24 hours a day 365
days a year and members should call 01438 518 855.
In times of crisis/surge, calls are ‘sifted’ to separate
members in urgent need from those of a lower priority.
In response to serious weather warnings flood victims
are immediately referred to the loss adjustors who are
similarly geared up to cope.
LV= Frizzell will do everything it can to help you as
quickly as is practically possible, should you or your
home suffer the affects of flooding. Where possible, we’ll
try and contact you if you are in a known affected flood
area however, should you need to make a claim, please
contact us as soon as you can on 0800 032 2844 for
Home and 0800 032 2577 for Motor, lines are open
24 hours a day, 365 days a year.
www.sepa.org.uk The Scottish Environment Protection
Agency is the flood warning authority in Scotland.
Contact Floodline to hear live flood warning messages
for your local area, sign up to receive flood warning
messages direct to your phone, or speak to an operator
to receive further advice and information or report
flooding in an emergency
Floodline – 0845 988 1188 or 0345 988 1188 –
Get 24 hour flood warnings by phone, text or email